Complaints & Feedback
Feedback is welcome — including when something has not gone well.
Your voice matters, and feedback helps us improve.
Your right to speak up
Participants, families, carers, advocates and other people are encouraged to provide feedback or make a complaint. Raising a concern will not affect a person's right to receive respectful support from Limitless Care Group.
How to contact us
Call 0431 626 523 or email info@limitlesscaregroup.com.au. You can have a family member, carer, advocate or Support Coordinator assist you.
What happens next
We will listen, clarify the concern and desired outcome, review the matter and respond appropriately. Where possible, we aim to resolve issues promptly and use feedback to improve our service.
External complaints
For concerns about NDIS-funded supports, you may also choose to contact the NDIS Quality and Safeguards Commission. You do not have to complain to us first before approaching an external body.
Safety concerns
Immediate safety risks should be escalated to emergency services where appropriate. Abuse, neglect, exploitation and other reportable matters are managed under applicable safeguarding and incident-management requirements.